Return Policy

If you become dissatisfied with the purchase, you must send us the reason for your dissatisfaction in writing in an email to us at wholesale@arcgems.com within 5 working days of receiving the goods. In addition to the email you may contact us at +61-425 854 976 during daytime in Melbourne Australia. We will give you shipping instructions. To return the merchandise, please include your packing slip or invoice, along with a signed note (by manager or owner of the business) explaining the reason for the return.

Goods must be returned in their original, undamaged, unaltered condition within 15 working days of the receiving date, we will gladly exchange any item or issue a prompt refund. Note that the shipping & insurance fees are not refundable.

Note that you must return merchandise by sending the package securely wrapped, insured, and postage-paid.

DHL or FedEx is the preferred carrier for sending back returns because they will track the package for you. Insurance is must for the value of the goods; we cannot be responsible for lost or misdirected returns.

If you have any questions regarding your order, please feel free to contact us at email wholesale@arcgems.com